Pudu Robotics and Shenzhen CTID Co. Ltd Collaborate on World's First Full-Scenario Robot-Serviced Hotel

Pudu Robotics and Shenzhen Culture & Tourism Industry Development Co. Ltd. (Shenzhen CTID) have signed a strategic cooperation agreement to develop what they describe as the world's first full-scenario robot-serviced hotel.

The project will be located on the West Artificial Island of the Shenzhen-Zhongshan Link, a major infrastructure development in China's Guangdong-Hong Kong-Macao Greater Bay Area.

The hotel is designed to integrate robotics throughout the entire guest journey, including reception, check-in, room delivery, housekeeping, food service, and customer support.

Powered by embodied AI and multi-robot collaboration technologies, the project aims to demonstrate how intelligent automation can be deployed across real-world hospitality operations.

Cong Guo, Co-founder and Chief Technology Officer of Pudu Robotics, said:

“This partnership represents an important step toward large-scale deployment of embodied intelligence in premium hospitality environments.”

“It also provides an opportunity to explore new service models where AI and robotics work together to deliver intelligent, end-to-end experiences in the real world.”

The project will be implemented in multiple phases through 2030, gradually introducing advanced robotics and artificial intelligence capabilities across the hotel environment.

According to the development roadmap, phased deployment will begin this year, with trial operations scheduled to start by the end of 2026.

Selected guest rooms and robot-powered services will be opened to the public during the initial operating phase.

Visitors will be able to experience automated welcome services, intelligent check-in processes, autonomous room deliveries, and robot-assisted hospitality operations.

During the partnership signing ceremony, Pudu Robotics showcased several of its commercial service robots operating together in a simulated hotel environment.

The demonstration featured FlashBot autonomous delivery robots, which retrieved and delivered beverages after receiving mobile orders.

PUDU T300 robots demonstrated luggage transportation and autonomous elevator interaction capabilities while carrying heavy payloads.

Cleaning operations were performed by PUDU CC1 Pro and PUDU MT1 robots, which showcased autonomous floor maintenance and AI-powered waste detection technologies.

BellaBot Pro served beverages to attendees while interacting through voice and lighting effects, while KettyBot Pro delivered refreshments and displayed event information.

The demonstration concluded with interactive performances from the PUDU D5 robot, highlighting the role of robotics in enhancing guest engagement and entertainment.

Unlike conventional smart hotels that use isolated automation systems, the new project is designed around a connected robotic ecosystem.

Multiple robot types will operate through a unified platform, supporting continuous service across public spaces, guest rooms, dining areas, and back-of-house operations.

The hotel's technology foundation will be powered by PuduFM 1.0, the company's embodied intelligence foundation model, alongside PuduAgent, its embodied AI agent platform.

The system combines Vision-Language-Action (VLA) models, autonomous navigation technologies, and shared intelligence frameworks that allow different robot types to collaborate effectively.

Pudu Robotics said the platform enables robots to share knowledge and capabilities across multiple service functions, improving operational efficiency and accelerating deployment.

The project represents one of the most ambitious attempts to create a fully integrated robotic hospitality environment and could serve as a model for future smart hotels worldwide.

Pudu Robotics has deployed more than 130,000 robots globally and currently operates in over 85 countries and regions across sectors including hospitality, retail, healthcare, manufacturing, and public services.